Merchant
Damage claims
PolicyCosmetic 10%Minor 20%Moderate 35%Severe 60%Cap 60%Auto ≤ $100.00
Refunded
$218.00
avg 34% of price
Saved vs. full returns
$423.00
price kept + return shipping
Settled automatically
56%
11 claims filed
Median time to refund
41s
photo to money, automatic
Needs review
2
waiting on you
Stoneware mug set (4) Demo data
$40.00 · ben.h@example.com
- Low confidence. Grader confidence is low.
AI grade
- Severity
- cosmetic
- Confidence
- low
- Item seen
- stoneware mug set (4)
- Code read
- 2YVN
- Real photo
- Yes
- Function
- Unaffected
- scratch (cosmetic, outside of two mugs) Possible light scratches; glare hides detail.
Buyer said
“Glaze is scratched on two mugs”
Rules engine: $4.00
Graded by gemini-3.5-flash
$